FAQ: Pura Scents: Smart Air Freshener Meets Smart Nightlight

Check out the project updates on Kickstarter

When do I get my Pura Dispenser?

From day 1, the whole team has been working as fast and as hard as we can, and will continue to work that way. We plan to ship as soon as possible, and hopefully sooner, but the official launch month is June 2016. Last updated: Tue, Nov 17 2015 12:15 pm EST

Can I use more than one Pura Dispenser in my house?

Yes! We created Pura to fully automate the fragrances of your home. You can have as many Pura dispensers as you like, and each dispenser will be registered separately on your phone to allow you to control each dispenser independently. You can control over 100 dispensers with the app. Last updated: Tue, Nov 17 2015 12:21 pm EST

Does Pura work for iOS and Android?

Yep. Both Apple and Android. For Apple: iOS 8 or higher is supported. For Android: Android 4.1 (Jelly Bean) API 16 or higher is supported. Last updated: Tue, Nov 17 2015 12:21 pm EST

Can anyone use the API?

Yes, we will provide an OAuth2 open REST API. Last updated: Tue, Nov 17 2015 12:21 pm EST

How is Pura powered?

Pura needs to be plugged into a power outlet. Universal input power of 120/240VAC allows for complete international compatibility. Last updated: Tue, Nov 17 2015 12:21 pm EST

Can I connect my Pura dispenser to Nest, IFTTT, etc?

Yes! We're also we will provide updates throughout the cloud to allow your Pura dispenser to have the latest and best features and work with new products. All new updates are pushed through the cloud, so you constantly have the latest software. Last updated: Tue, Nov 17 2015 12:21 pm EST

Do you ship internationally?

Yes. There is a $15 flat fee per dispenser for any international shipping. That cost includes an adapter that allows you to use Pura in your country. Sales Tax, VAT and import duties are responsibility of backer. Last updated: Thu, Nov 19 2015 8:25 pm EST

What fragrances are available?

We have been creating a line of premium fragrances for Pura, and have a fantastic selection of scents that will be available really soon. Before product shipment, we will be sending fragrance samples to groups of backers to help pick the original list of scents. After launch, every customer can rate the scents from their app. We will rotate out any fragrances that customers don’t love and continue to introduce new innovative and great fragrances, while keeping the favorites still available. We are literally changing the fragrance world, allowing the customers to really decide what should be offered, and what should be developed. Last updated: Tue, Nov 17 2015 12:21 pm EST

Where do I pick the fragrances?

Post Kickstarter, we will notify all the backers to download the Pura app, where they can choose their initial fragrances. Last updated: Tue, Nov 17 2015 12:21 pm EST

Do I HAVE to create a schedule for my Pura?

No, if you want, you can just turn the dispenser on or off through the phone and not create a schedule. However, each dispenser comes with a pre-set schedule for your ease, you just choose the room and it’ll give you a schedule that you can easily modify if you’d like. Last updated: Tue, Nov 17 2015 12:21 pm EST

Is there cloud support with the app?

Yes, the Pura Cloud service is included, allowing remote access to your dispenser when you’re away from home and keeping your app settings synced with the dispenser at all times. Last updated: Tue, Nov 17 2015 12:21 pm EST

Is there a warranty?

Yes. 30 day return, and a 1-year limited warranty. Last updated: Tue, Nov 17 2015 4:45 pm EST

What is the Men’s Line?

We created a home fragrance line engineered with The Guy in mind. We even offer scents that contain pheromones, to help set the mood when the time is right. You can even control your dispenser remotely to turn it on when you’re heading back to your place. Last updated: Tue, Nov 17 2015 12:21 pm EST

How will I Know Which Fragrances to Choose?

Similar to how Netflix knows your movie preferences, we know your fragrance preferences. Pura Scents uses algorithms based on your usage, ratings and choices; this determines which new fragrances you will enjoy. The app has lively description of each fragrance and stunning imagery that correlates with that scent. Each fragrance has descriptive keywords associated with it to assure you understand exactly what each fragrance blend smells like, without even needing to smell. Last updated: Tue, Nov 17 2015 12:21 pm EST

How Much Does the Fragrances Cost?

When you buy your dispenser it comes with 2 free fragrances of your choice. Each fragrance refill lasts on average 1 month. With the subscription that we offer to our customers, it costs only $3.99 a month to receive a new fragrance of your choice every month and it’s shipped directly to your door. You will also be given a custom code through the app to share with your friends, and every time someone uses your code, both of you receives 1 month of free fragrance of your choice. Last updated: Tue, Nov 17 2015 12:21 pm EST

How do I get my New Fragrance Refills?

Your Pura Dispenser lets you know through the app when your fragrances are running low. In the app you can see all available fragrances to choose from. You can browse by room type, mood or keywords to help you choose the fragrance you want. With a push of a button we ship your fragrances directly to you before you run out. Last updated: Tue, Nov 17 2015 12:21 pm EST

Will there be additional fragrances released?

We know that there are some high-end (perfume/cologne and home fragrance) companies that create scents that you already love. That’s why we’re excited to announce that we are currently working on, and in talks with, and are constantly adding multiple high-end fragrance companies, to offer you the scents you already love shipped to you, to use with your Pura Scents dispenser. All the fragrances will be available to browse and choose from within the app. We will also eventually be offering scents handpicked and designed by your favorite celebrities. Last updated: Tue, Nov 17 2015 12:21 pm EST

What is Crowd Fragrance Development?

We’ve flipped the concept of scent creation on its head. For the past 100+ years, fragrance companies have chosen scents that they like, and that’s all we can buy. We’ve innovated the concept of “Crowd Fragrance Development” and all our fragrance blends are created based on the users' inputs, ratings, trends, preferences and usage of their Pura dispensers. Last updated: Thu, Nov 19 2015 9:46 am EST

Can I use fragrances from other brands in the dispenser?

Quick answer: no. However, we know that there are some high-end (perfume/cologne and home fragrance) companies that create scents that you already love. That’s why we’re excited to announce that we are currently working on, and in talks with, and are constantly adding multiple high-end fragrance companies, to offer you the scents you already love, shipped to you, to use with your Pura Scents dispenser. All the fragrances will be available to browse and choose from within the app. We will also eventually be offering scents handpicked and designed by your favorite celebrities. Last updated: Sat, Nov 21 2015 10:38 am EST

Are the fragrances all natural?

Quick answer: no, they're synthetic. However, Pura is Latin for Pure. We are striving to accommodate everyone’s preferences, including those who only want natural scents in the home. We have our team of fragrance producers working on creating scents that fit everyone’s preferences. Rest assured, all our scents follow the strictest rules and guidelines in cosmetics, and we're being very deliberate and cautious to keep the fragrance ingredient line-up and quality at the very best. For example, most low-end, cheap stuff at the local store utilize additive ingredients like Phthalates and Dichlorobenzene, but we do not. This initial Pura design only works with synthetics, not essential oils, but this is largely due to the dispersement technology behind each type. Our current Pura design uses an evaporative technology to disperse the fragrance, whereas essential oils typically require an ultra-sonic or nebulizing diffusing technology. We'll be developing the essential oil type a little later on, so stay tuned . . . Last updated: Sat, Nov 21 2015 10:38 am EST

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